1. Who are we?
The webshop is operated by:
Collect Preloved ApS
CVR: 45569047
Address: Hillerødgade 2, 3th 2200 Copenhagen N
Please note that our warehouse is located outside Copenhagen. We therefore require 1-2 days' notice for displaying goods.
Email: contact@collectpreloved.com
2. What information do we collect?
When you visit our webshop, we automatically collect certain information about your device, including:
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IP address
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Time zone
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Browser and device information
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Information about which pages or products you view
When you make a purchase, we collect:
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Name
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Address (invoice and delivery)
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Telephone number
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Email address
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Payment information (securely processed through Shopify and providers like Stripe, Klarna or MobilePay)
3. How do we use your information?
We use your information to:
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To process and ship your orders
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To communicate with you about your order
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To provide customer service
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To send newsletters and offers (only if you have given consent)
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To analyze user behavior and improve our webshop
4. Third-party services
We share your information with trusted partners to operate the webshop:
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Shopify (our e-commerce platform)
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Payment providers (e.g. Stripe, VISA, MobilePay – they handle your payment data securely)
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Delivery companies (GLS, PostNord, etc.)
These partners may only use your information to provide their specific service and must comply with applicable data protection regulations.
5. Cookies
We use cookies to improve your experience and analyze traffic. When you visit the webshop, a cookie banner will appear where you can accept or change your preferences.
Read more in our [Cookie Policy] (insert link if you have one).
6. Your rights
You have the right to:
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To gain insight into the information we have about you
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To have your information corrected or deleted
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To withdraw consent (e.g. for newsletters)
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To object to data processing
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To complain to the Data Protection Authority
Please contact us at [insert email address] if you wish to exercise your rights.
7. Data storage
We store your information for as long as necessary to provide our service, or as long as required by law (e.g. 5 years according to the Danish Accounting Act).
8. Changes to the Policy
We reserve the right to update this policy from time to time. Any changes will be posted here with the updated date.
Contact
Do you have any questions?
Contact us at:
Email: contact@collectpreloved.com
Telephone: +45 53 78 85 75 & +45 53 57 17 01