Privacy policy

Privacy Policy

This Privacy Policy describes how Collect Preloved (“the Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on collectpreloved.com (“the Website”) or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a visitor to the Website, or another individual whose information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Policy, you must not use or access the Services.

Changes to this Privacy Policy

We may update this Policy from time to time, for example, to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Website with a new “Last Updated” date, and we will take the necessary steps in accordance with applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected within the past 12 months—personal information about you from various sources, depending on your interaction with us.

In addition to the specific uses described below, we use your information to communicate with you, deliver the Services, comply with legal obligations, enforce our terms, and protect our rights, the Services, and our users.

Personal Information We Collect

The type of information we collect depends on how you use our Website and Services. “Personal information” refers to information that identifies you or can reasonably be linked to you. We collect:

Information You Provide to Us:

  • Contact Information: name, address, phone number, email

  • Order Information: name, billing address, shipping address, payment confirmation, email, phone number

  • Account Information: username, password, security questions

  • Purchase Data: items viewed, added to cart, or added to wishlist

  • Customer Service Information: anything you communicate to us

Some features require you to provide certain information—if you choose not to, it may limit your access to the Services.

Information Collected Through Cookies:
We automatically collect usage data through cookies, pixels, and similar technologies, including IP address, device type, browser data, and connection details.

Third-Party Information:
We also receive data from third parties such as:

  • Shopify (platform)

  • Payment providers

  • Analytics and marketing partners

We process such data in accordance with this Policy.

How We Use Your Personal Information

  • Products and Services: to process payments, manage orders, create and maintain accounts, deliver and return goods, and send notifications

  • Marketing and Advertising: to send promotional content and target advertising

  • Security and Fraud Prevention: to detect and respond to fraud and protect accounts

  • Customer Support: to improve our communication and services

Cookies

We use cookies to operate and improve the Website. You can read more about Shopify-related cookies here: shopify.com/legal/cookies.

Most browsers automatically accept cookies, but you can change your settings to block them—note that this may limit functionality.

Disclosure of Personal Information

We may share your information with:

  • Service Providers (IT, payment processing, customer service, logistics)

  • Marketing Partners (e.g., Shopify)

  • Others with your permission or request

  • Affiliates and in Business Transactions

  • Public Authorities where required by law

In the past 12 months, we have shared the following categories:

Type of Information Recipients
Contact and Account Information Service providers, marketing partners
Purchase and Customer Data Service providers, marketing partners
Internet Activity (usage data) Marketing partners

We do not use sensitive personal information to infer characteristics.

User Content

If you post reviews or other content on the Website, it is public and accessible to all. We are not responsible for how others may use such content.

Third-Party Websites and Links

The Website may contain links to third-party websites. Their policies apply, and we are not responsible for their security, content, or practices.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect information about children. If you are a parent of a child who has provided us with personal information, please contact us to request deletion.

Security and Retention

We cannot guarantee complete security, but we take appropriate measures to protect your information. We retain your data for as long as necessary to fulfill purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your country of residence, you may have the following rights:

  • Access: Know what data we hold about you

  • Deletion: Request deletion of your information

  • Correction: Rectify inaccurate information

  • Portability: Receive your data in a transferable format

  • Opt-Out of Advertising or Data Sharing/Sale

  • Restrict/Withdraw Consent

  • Lodge a Complaint regarding our processing

You may exercise these rights through our Website or by contacting us. We may request identity verification.

International Users

We may transfer your information outside your country of residence, e.g., to the United States. For transfers from the EU/UK, we use approved contractual clauses to ensure protection.

Contact

If you have questions or wish to exercise your rights, please contact us:

Phone: +45 53 78 85 75 & +45 53 57 17 01
Email: contact@collectpreloved.com