Collect Preloved ApS
Company reg. no. (CVR): 45569047
Email: contact@collectpreloved.dk
Prices
Prices are shown in the currency of your delivery country (DKK, SEK or EUR). We reserve the right to change prices without prior notice. All items are subject to availability.
Payment
Collect Preloved accepts payment cards (e.g. Visa and Mastercard), Apple Pay, Shop Pay and Klarna. Other payment methods may be available depending on your country. For orders above DKK 20,000 / SEK 31,000 / EUR 2,700 you can also choose direct bank transfer; the payment details are shown once the order has been placed, and the item is dispatched when payment has been received. Your bank may charge a fee for the transfer. The payment methods currently available are shown at checkout. If you pay by card, Apple Pay or Shop Pay, the amount is charged when you place the order. If you pay with Klarna, the payment is processed through the provider when you place the order, and you then pay the provider on the terms you have accepted with them. You are charged in the currency shown at checkout. We reserve the right to correct pricing errors and cancel orders for items that are sold out.
Delivery
Items in stock are dispatched within 1–3 business days of ordering (for bank transfer: after payment has been received). Delivery then takes 1–3 business days in Denmark and 3–7 business days to the rest of the EU. Pre-orders are delivered within 7–10 business days of ordering; this is stated on the item before purchase. Delivery times are estimates and may vary depending on carrier and destination.
We ship to Denmark and the other EU countries. Delivery options and the shipping price are shown at checkout.
Please note: if a parcel is delivered to a pickup point and there is no room, it will be moved to the nearest pickup point and you will be notified. If any problems arise, please contact customer service.
Right to complain
You have a 2-year right to complain under the Danish Sale of Goods Act. The right covers defects in material and/or manufacture. Depending on the specific situation, you can have the item repaired or replaced, receive a refund or a price reduction. The right does not cover defects or damage caused by incorrect handling of the item. You must complain within a reasonable time after discovering the defect. Collect Preloved will cover return costs to a reasonable extent.
Returns, complaints and withdrawals are sent to:
Collect Preloved
Hillerødgade 2, 3. th., 2200 Copenhagen N, Denmark
We do not accept parcels sent cash on delivery.
Refunds
Refunds are made to the payment method you used for the purchase, unless otherwise agreed. If you paid by bank transfer, we will ask you for your bank details (IBAN and BIC) so the amount can be transferred. The details are only used to complete the refund.
Right of withdrawal
When you shop online as a consumer, you have a 14-day right of withdrawal. You do not need to give a reason.
The period runs from the day:
- you receive the order;
- you take physical possession of the last item, where several different items are ordered in one order but delivered separately;
- you take physical possession of the last lot or part, where the delivery consists of several lots or parts;
- you take physical possession of the first item, where items are delivered regularly over a fixed period.
You bear the cost of returning the item.
To withdraw, notify us via our withdrawal form or by email to contact@collectpreloved.dk. Please state clearly that you wish to exercise your right of withdrawal.
Returns are sent to:
Collect Preloved
Hillerødgade 2, 3. th., 2200 Copenhagen N, Denmark
Viewing of bags is by prior appointment only.
You cannot withdraw simply by refusing to accept the item without also giving us clear notice.
Items exempt from the right of withdrawal
The following types of goods are not covered by the right of withdrawal:
- Goods made to the consumer's specifications or clearly personalised.
- Sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.
- Goods which, by their nature, become inseparably mixed with other items on delivery.
- Completed non-financial services, where performance began with the consumer's prior express consent and acknowledgement that the right of withdrawal ends once the service has been fully performed.
- Digital content not supplied on a physical medium, where performance began with the consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost.
- Newspapers, periodicals or magazines, except subscription contracts for such publications.
- Contracts concluded at a public auction.
- Goods that deteriorate or expire rapidly.
Returning the item
You must return your order without undue delay and no later than 14 days after you have notified us of your withdrawal. You bear the direct costs of returning the item. You are responsible for ensuring that the item is properly packed. Please enclose a copy of the order confirmation. Processing is faster if you also complete and enclose our withdrawal form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept parcels sent cash on delivery.
Condition of the item on return
You are only liable for any loss in the value of the item resulting from handling other than what is necessary to establish its nature, characteristics and functioning. In other words, you may examine the item as you would in a physical shop.
If the item has been handled beyond this, or if included parts such as tags, certificate of authenticity, dust bag or strap are missing, we may deduct an amount corresponding to the loss in value. Any deduction is assessed individually in each case and explained to you.
Reimbursement
If you withdraw from your purchase, the amount you have paid to us will be refunded.
In the event of a loss in value for which you are liable, this is deducted from the purchase amount following an individual assessment.
When you exercise the right of withdrawal, we refund all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the date we received notice of your decision to withdraw. The refund is made using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided proof of having returned it before then.
Personal data
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data in order to deliver the item to you and to handle enquiries regarding your purchase. Processing takes place in accordance with our privacy policy, where you can read more about how your data is processed, when it is deleted and which rights you have as a data subject.
Complaints
If you have a complaint about a purchase, please contact us first at contact@collectpreloved.dk so we can find a solution.
If we do not succeed, you can submit a complaint to the Danish Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via the complaints portal at www.forbrug.dk.
If you are a consumer living in another EU country, you can get guidance on cross-border complaints from the European Consumer Centre in your country: www.eccnet.eu.
